Globe Telecom is stepping up its campaign versus text spams by making it easier for its customers to report such annoying messages. The move is part of the telecommunication provider's most aggressive initiative so far to address proliferation of spam and scam messages.
 |
| Above is a screenshot of Globe web page where customers may report text spams /scams |
The telecommunications provider has made available on a Globe web
page a channel through which its customers can report text spams and text scams
alike. Customers simply have to go to http://www.globe.com.ph/stopspam and provide all the details required.
Numbers that are reported to be source of text spams are first sent warnings
and those that are persistent source of text spams are deactivated from the
service.
"We are paving the easiest way possible for our customers to
report text spams in line with the company's efforts to eliminate unwanted and
unsolicited promotional text messages that many of our customers complain about.
We believe that partnering with our customers in this endeavor would render our
campaign more effective," Globe Senior Vice President for Corporate
Communications Yoly Crisanto said.
Crisanto emphasized Globe will continue to pursue its commitment in
going after companies that engage in marketing activities thru text spamming.
"The recent filing of complaint against two companies that persistently
make use of text spamming as a marketing tool is just an example of the extent
we will go to address the issue," she stressed.
As part of its intensified campaign to stop text spams, Globe
recently filed before the National Telecommunications Commission complaints
versus two companies whose agents keep on sending unsolicited promotional text
messages to its customers. In separate complaints, Globe specifically asked the
regulatory body to order the two companies the payment of appropriate fines and
penalties for sending annoying text spam to Globe subscribers. Globe also asked
the NTC to permanently bar the two companies its agents and employees from
sending spam texts to Globe customers.
Spam messages are usually sent by prepaid numbers as they are
untraceable and are easily disposable. Spammers also don't need to specific
numbers to send spam messages to as they make use of USB GSM modems and they
spam number ranges. Legitimate text blasts approved by the regulating agency
are properly identified and do not carry 11-digit numbers.
Globe has also put in place other channels by which customers may
report spam or scam messages: Customers who receive irritating text spam and
text scam messages may also report via the Globe website through Talk2Globe
Chat (http://chat.globe.com.ph); send a message through Globe Contact Form
(http://globe.com.ph/talk2Globenow) and by tweeting @Talk2GLOBE on Twitter.
Subscribers can put in the number, the exact message, and the time and date the
text spam was received.
Aside from the Globe channels, customers can also keep themselves
from getting text spams through their own devices. iOS users may block unwanted
numbers by opening the message, clicking the Contact button at the right hand
corner, clicking the "i" next to the number they wish to block. They
can then scroll down to the bottom of the page where they will see the option
"Block this caller" and then click to confirm. For Android users,
subscribers may block spam through their gadget's filtering settings: Go to
Settings, press the Spam Message Settings, click "Add to Spam
Numbers" and add spammers' numbers. They may also choose to actively block
by inputting commonly used spam phrases and adding it to the "Add to Spam
Phrases" list.
Source: Globe Telecom
Source: Globe Telecom
