BDO partners with Huawei in improving business efficiency and customer services through digital transformation to solidify bank's financial services.
More than 50 million citizens — over half the population — do not use any form of online banking.
The average person in the Philippines spends more time on the Internet than any other country in the world. Filipinos are online over 11 hours each day, compared to a global average of just six hours. Indeed, with a total population of more than 100 million, 71% of Filipinos are active Internet users, creating the perfect environment to develop the country’s digital economy through Financial Technology (also known as FinTech).
Despite being the most active online, more than 50 million Filipinos — over half the population — do not use any form of online banking. According to an official government report published in 2019, only 8% of Filipino adults have an active online account. This, combined with the 97% of Filipinos who still trade in cash, has created increased risks during the global pandemic when in-person interactions are limited.
In recent years, Huawei has been collaborating closely with the largest bank in the Philippines, Banco De Oro Unibank (BDO), to realize the bank's strategic ambition: to continue improving business efficiency and customer services through digital transformation, in order to bring inclusive finance to more Filipinos.
In April 2021, BDO rolled out BDO Pay, a mobile wallet and contactless payment solution that provides users with convenient and instant access to digital banking services. On the path toward inclusive digital banking, BDO is actively embracing technological innovation to upgrade its legacy infrastructure, improve its competitive edge, and develop more innovative services across the entire business.
BDO's digital banking expansion is powered by Huawei's OceanStor Dorado All-Flash Storage Solution, which implements a reliable, secure, and future-proofed data-sharing platform that is virtual and in the cloud. The Huawei Data Management Engine (DME) and OceanStor Dorado Storage make up the foundation of the solution, intelligently safeguarding the data of the bank’s growing customer assets and transaction history.
Overcoming the limitations of a legacy system
BDO’s refresh of its IT infrastructure was largely driven by the increasing capacity requirements that arose as the business grew. The legacy system was limited in its capacity to fully process and make use of the data resources that could create new value; therefore an upgrade was required. In addition, the bank was experiencing the effects of siloed IT suites, resulting in storage utilization of less than 40% and much lower throughout.
To remove this obstacle, Huawei OceanStor Dorado provides a high Solid-State Drive (SSD) configuration ratio with SmartTier, enabling a 1.3 GB/s bandwidth and significantly improving the performance of the data-sharing platform. Moreover, OceanStor Dorado features HyperReplication and a Storage Area Network (SAN) + Network-Attached Storage (NAS) unified storage system to meet BDO’s file-sharing and backup requirements. This helps achieve an active-passive system to protect all business data, from images and voice notes to scanned documents and more. Huawei OceanStor Dorado also supports flexible service expansion, slashes service rollout times, and accelerates data monetization in storage resource pools. In fact, during a Proof of Concept (PoC) performance test for BDO, the entire backup service time was slashed from two days to just six hours.
In addition to performance requirements, Operations and Maintenance (O&M) was also in need of an upgrade, as the legacy infrastructure lacked an automation orchestration platform. Over-reliance on manual O&M also made system fault diagnosis complex — not to mention inaccurate — resulting in the maintenance department being flooded with complaints. Digitizing O&M improved diagnosis, accuracy, and problem-solving efficiency, as well as bringing down related management costs.
Now, using Huawei’s DME, BDO’s storage utilization has been boosted from 40% to 70%. And the intelligent fault diagnosis capability of the system has seen efficiency soar to 90%. The DME also manages data resource pools, which are created and configured based on service levels to manage hot, warm, and cold data by layer, using algorithms to automatically convert hot data into warm or even cold data. Such nonessential data is then stored on lower-cost media to reduce resource waste and improve service efficiency. Put simply, Huawei DME effectively ensures the full lifecycle management of the storage system, with backup and recovery solutions available to unleash the full value of data.
“During the Proof of Concept test, I was impressed with the high performance and reliability of Huawei's product. We trust Huawei for its service-centric value, fast response to our demands, and its commitment to continuing to innovate future technologies for the Financial Services Industry. This is why we hope to build long-term cooperation with Huawei,” said Dennis Tangonan, Infrastructure Operation Head, BDO.
BDO's recent IT infrastructure upgrade and refresh of the Virtual Private Cloud (VPC) is another step in the bank’s digital transformation journey. Meeting the constantly changing demands for capacity and services is at the heart of BDO’s business operations as industries enter the intelligent era. BDO will continue to innovate its storage system in order to provide the best products and services for its customers. Alongside BDO, Huawei will continue to support the bank on its digital transformation journey by providing leading-edge services and technology so BDO can maintain its position as the largest bank in the Philippines.